Terms & Conditions
TERMS & CONDITIONS
1. RIDE TYPES, SERVICE CHANGES
Depending on local availability, the user can select ride requests that include transfer rides, long-distance rides (transfer rides starting at 200 mi), and hourly bookings.
If the ride actually carried out involves additional expenditure of effort due to the user’s or guest’s requests that differ from the initially requested ride, the TSP will accommodate these requests to the extent possible. The additional effort may result in additional costs for the individual business service contract.
Subject to availability, a user may request changes to the ride even after the conclusion of the contract but this may result in additional charges being applied.
In the case of a transfer, a long-distance ride, the displayed price shall be determined on the basis of a start and a destination address. An additional fee may be incurred if additional stopovers are requested according to the applicable price schedule.
An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a user requests that the TSP completes the ride outside the city area of the pickup or if the number of miles or the duration in the relevant booking are exceeded, additional fees may apply, particularly due to the fact that the TSP must thereafter return to the city area of the pickup location.
2. PICKUP TIME
The agreed pickup time is the pickup time specified in the booking confirmation.
In the event of an airport pickup or pickup at a long-distance train station for which the user has provided a correct flight or train number in its booking, thus enabling Blacklane to track of the arrival time of the flight or train, the agreed pickup time will be postponed in case the flight or train are late.
3. VEHICLE CLASS/VEHICLE MODEL, UPGRADE
Depending on the regional availability of the vehicle, the user can choose from different vehicle classes in its ride request.
The vehicles shown in the Booking Tools are only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class Regional differences are possible.
It is possible to upgrade from the vehicle class “Executive Sedan” to a higher vehicle class (such as “ Executive SUV” or “First Class”) at any time at no additional cost for the user, depending on availability.
4. TRANSPORT SAFETY, CONSEQUENCES
LUGGAGE, ANIMALS
The price in the booking confirmation includes the number of pieces of luggage that were specified in the booking form.
Excess luggage, bulky luggage such as a wheelchair, weapons or animals that the user wishes to carry along must be specified during the booking. The TSP may refuse the transport of luggage, weapons and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.
If the TSP permits the carriage of additional luggage, weapons and/or animals that were not stipulated in the booking, additional surcharges may be charged. This may result in the total charges for the business service contract to be higher than initially specified in the booking confirmation (see Section 5 below).
TRANSPORT OF CHILDREN AND MINORS
(A) CHILDREN The need for child restraints must be specified by the user in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.
(B) MINORS The transport of unaccompanied minors can be rejected by the TSP. The determination of minor status will be made in accordance with the statutory provisions of the region in which the transport is to be performed.
INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE
The maximum number of passengers, number and size of pieces of luggage will be provided for a specific vehicle and is set out in a binding luggage policy.
The TSP may refuse to transport passengers or luggage if, in its opinion, the space and safety conditions do not permit such transport.
IMPEDED TRANSPORT
The TSP may refuse to transport a user if mandatory requirements (for example, resulting from applicable law) pursuant to this Section 4 have not been communicated or were not correctly communicated by the user in its ride request.
If transport is not possible for this reason, shall still be entitled to compensation from the user under the business service contract for that specific transportation.
DELAYS
Exceptional situations such as striking air traffic controllers, inclement weather conditions, etc. can only be compensated to a limited extent. In these cases, longer waiting times or short-notice cancellations must be accepted by the user.
5. CANCELLATIONS, REBOOKINGS AND NO-SHOW RIDES
CANCELLATION
For transfer rides, long-distance rides (transfer rides starting at 200 mi) and hourly bookings, the cancellation is free if the time between the cancellation and the agreed pickup time is greater than 8 hour. If the time between the cancellation and the agreed pickup time is one hour or less, the full price must be paid. An effective cancellation can only be carried out using the cancellation function on the website.
REBOOKINGS
Rebookings are generally treated as new bookings. The regulations for the handling of cancellations apply accordingly for the originally agreed ride. Accordingly, a claim for compensation for the originally agreed ride may remain in force.
NO-SHOW RIDES WITHOUT CANCELLATION, USER’S DELAY
(A) FOR TRANSFER AND LONG-DISTANCE RIDES A ride is considered to be a no-show if the User or guest does not appear within 30 minutes after the agreed pickup time at the agreed pickup location.
In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the User or guest does not appear within 60 minutes after the agreed pickup time at the agreed pickup location.
No-show rides must be fully compensated, but any waiting time surcharges will not be applied. This is not the case if the TSP and the guest have communicated by telephone about a later pickup time. Any waiting time surcharges are applicable. As a general rule, there is no right to change the pickup time.
(B) HOURLY BOOKING A ride is considered to be a no-show if the User or guest does not appear at the agreed pickup location after the end of the booked hours (calculated from the scheduled pickup time).
In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the user or guest does not appear at the agreed location after the end of the booked hours according to the pickup time.
A user shall be fully liable for no-show rides. This is not the case if the TSP and the guest have communicated by telephone about a later pickup time. As a general rule, there is no right to change the pickup time.
BEHAVIOR IN THE LIMOUSINE
The following behavioral standards apply to the users of the TSP’s transport services:
During the entire ride , applicable road traffic rules and regulations apply to all guests, particularly the obligation to wear a seat belt. The TSP’s instructions must always be followed. The TSP bears the responsibility for safely completing the ride. Therefore, the guests are prohibited from opening the doors during the ride, throwing objects out of the vehicle and/or hanging out any part of the body or screaming from the vehicle. If guests wish to use any equipment or systems present in the respective vehicle, prior permission from the TSP is required.
Smoking is prohibited in the passenger compartment of the vehicles. If the user or a guest ignores this, the user must bear the costs of a vehicle cleaning and the resulting loss of serviceability.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.
6. REMUNERATION AND PAYMENT
GENERAL PRINCIPLES
The booking confirmation specifies the remuneration claim.
Key factors for this amount (including reimbursement of expenses for the ride service provided) are: the selected vehicle class, the route, the length of time for advanced booking and the pickup time and (where applicable) pickup location.
Booking special requests, such as multilingual chauffeurs, individual vehicle marking, intermediate stops, bulky luggage, child seats, etc. may have the effect of increasing the price.
RIDE CHANGES
The user (and also the guest) may also change the ride request after the conclusion of the business service contract and, to the extent possible for the TSP, after the ride is started.
In the event of a user requests an upgrade of the ride or additional services (distance or number of hours), the actual service (total distance or number of hours) shall be recalculated and charged according to the applicable price schedule. In the case of hourly bookings, any half hour commenced shall be determinative for invoicing; in other words, the half hour is rounded up from the first additional minute in the interest of better planning reliability.
Accordingly, the compensation claim vis-à-vis the user will increase, as there is a corresponding increase in the reimbursement of expenses for the business service contract on behalf of the user.
If the booked distance or number of hours is shortened as compared to the booking, the agreed compensation shall remain unaffected.
OTHER CHARGES
WAITING TIMES FOR TRANSFER RIDES
In the case of transfer rides, no surcharges will apply for waiting times of up to 60 minutes after the agreed pickup time for pickups at airports or long-distance train stations. In all other cases, no surcharges will apply for waiting times of up to 15 minutes from the agreed pickup time. Each additional minute of waiting time is invoiced as a share of the hourly booking prices applicable in the respective city area and for the respective vehicle class, plus applicable sales tax.
ADDITIONAL KILOMETERS FOR HOURLY BOOKINGS
Hourly bookings consist of the inclusive milage (per hour) communicated in the booking form (or by telephone). Additional milage will be separately invoiced and are based on the route prices for the booked vehicle class in the respective city area and will include applicable sales tax.
PAYMENT MODALITIES AND TRANSACTION FEES
The user can pay for a ride by credit card. Any credit card fees accrued are borne by TSP. The user bears any transaction fees in the event of a payment by transfer (for example, due to different currencies or locally different accounts).
WARNING NOTICES, FAILED CREDIT CARD DIRECT DEBITING
For each payment warning notice, we may charge a reasonable reminder fee.
For failed credit card debit authorizations, shall invoice the user for the expenses incurred for this (bank, credit card institution) and reserves the right to assert a reasonable processing fee per incident.
TRANSMISSION OF INVOICES, DUE DATE
Applicable invoice available to the user electronically for download in the User account. If payment is made by credit card, the applicable compensation is due for payment immediately. If payment is made by bank transfer, the payment term referred to in the invoice shall be applicable.
VOUCHERS
Vouchers are one-off and only redeemable individually and may not be combined with additional vouchers. They cannot be redeemed for cash.